Complaints

The services provided by Advocatenkantoor / Octrooi- en Merkenbureau Koomen en Brons are governed by Dutch law. Our office wishes the professional services provided to be as good and effective as possible. Nevertheless it may be possible that you have a complaint.

This complaints procedure regulates the manner in which our office handles complaints from clients about the conclusion and execution of an agreement of assignment, the quality of a service and the amount of an invoice.

This complaints procedure also applies to the persons working under the responsibility of a lawyer.

As a complaint officer a lawyer who is not involved in the handling of the case will be appointed.

If a lawyer receives a complaint in his capacity as a complaints officer, he will immediately inform the lawyer handling the case about this.

Within a month of receipt of the complaint, the complaints officer will inform the complainant and the person about whom the complaint has been made in writing, stating reasons, with regard to the merits of the complaint, be it or not accompanied by recommendations. If the aforementioned period is not feasible, the complaints officer makes a reasoned announcement to the complainant and the person complained about, stating the period within which an opinion can be given on the validity of the complaint.

The complaints officer gives the person who is the subject of the complaint the opportunity to explain the complaint.

The complainant is not liable for the costs of handling the complaint.

If the complaint is not resolved after treatment, the complainant can submit his complaint to the Dean of the Bar Association of Noord-Holland (Deken van de Orde van Advocaten Noord-Holland (Kruisweg 70, 2011 LG  Haarlem, + 31 (0)23 553 01 80) or to a  Dutch Court.